Warranty Policy

Based on the NILA Warranty Card image provided, here is a complete breakdown of the warranty policy terms, coverage details, and care rules.

1. Warranty Coverage & Duration

  • Manufacturing Defects: Covered under warranty if any issues occur due to manufacturing faults during normal usage.

  • Lifetime Warranty on Plating: Standard plating across all jewellery pieces comes with lifetime warranty coverage.

  • 18K Gold Coating: 18K gold-coated items come with a dedicated 6-month warranty.

2. Official Warranty Terms & Exclusions

  • Valid From: The original date of purchase (proof of purchase/receipt is required for all claims).

  • Transferability: Non-transferable (valid only for the original purchaser).

  • Exclusions (What is NOT covered):

    • Damage caused by accidents or misuse.

    • Exposure to water, chemicals, or perfumes/lotions.

    • Damage resulting from improper storage.

3. Care Instructions (To Maintain Finish & Prevent Tarnishing)

Anti-tarnish jewellery can naturally react over time to usage, sweat, moisture, and environment. Follow these care steps to ensure long-term shine:

  • Wear after perfume dries: Put on jewellery only after perfumes and lotions have completely set.

  • Keep away from water & chemicals: Remove before showering, swimming, or coming into contact with cleaning chemicals.

  • Store properly: Keep items in a zip pouch or airtight box, and store pieces separately to prevent scratching.

  • Wipe after wearing: Wipe down jewellery with a soft cloth after use to remove skin oils and moisture before storing.

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